The fastest way to reach us is email. Write to support@botanai.app and it lands with the same people who build the app. There is no support queue and no phone line, so a plain, specific email is best.
If you are reporting a bug, telling us your device model, your Android version, and what you did just before it happened saves a round trip and gets it fixed sooner.
Send a message
This form emails us your message so we can reply. It does not create an account, and it is not stored on a BotanAI server.
A few honest notes
- Deleting your data
- BotanAI has no accounts and no server, so there is nothing for us to delete on your behalf. Everything the app holds, your garden, photos, care logs and chat history, lives only on your device. To remove it, clear the app storage in Android settings or uninstall the app.
- Response time
- We are a small team and we reply as soon as we reasonably can. We do not promise a fixed turnaround, because a promise we cannot always keep is worse than none.
- What we do with your message
- Your name, email and message are sent to us by email so we can respond, and we reply to the address you give. We do not add you to a mailing list.