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Frequently Asked Questions
Quick answers to common questions.
How long does it take to get a response?
We typically respond within 24-48 hours during business days. For urgent issues, please mention "URGENT" in your subject line.
How do I report a bug?
Please email support@botanai.app with details about the issue, your device model, Android version, and steps to reproduce the problem.
Can I request a feature?
Absolutely! We love hearing from our users. Send your feature ideas to support@botanai.app and we will review them for future updates.
How do I delete my account?
You can delete your account from within the app settings, or by emailing privacy@botanai.app with your request.
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Response Times
We aim to respond to all inquiries within 24-48 hours during business days (Monday - Friday). For urgent technical issues affecting app functionality, please include "URGENT" in your email subject line.